Terms & Conditions

Guidelines

 How to Book

• To book any of our tours and safaris please book online, call us or visit any of our representatives at the office.
• Purchase of any of our products or services is subject to our Conditions of Contract.
• You may be asked to sign an indemnity form upon purchasing certain tours and safaris.

Safari Vehicles 

• Our safari vehicle fleet ensures comfort and safety. By law, all passengers must wear seat belts while the vehicle is in motion.
• There are special considerations for children traveling in our safari vehicles. For the safety of our younger passengers in the vehicles, special seating is required and must be requested and booked in advance.
• Seating is not pre-allocated. During safaris, seating for passengers within one 4-wheel drive vehicle will be rotated. We recommend that all passengers read our safety card which is available with the driver/guide in the vehicle before the start of the excursion.

Good to Know

• Our sightseeing tours are conducted in more than one language and are usually multilingual, however our safari are conducted in English only.
• Our safaris involve off-road driving through rugged country – which adds to the excitement of the excursion. However because of the adventurous nature and the rough terrain, you should not participate if your health or any pre-existing medical conditions (including heart ailments, neck or back problems) may be adversely affected.
• We do accept expectant mothers and passengers with heart ailments, neck or back problems but alternative arrangements need to be made in advance for certain segments of the excursions. Please email or call us to make these arrangements.
• Additional guidelines for visitors to the UAE can be found on the websites below:
• visitdubai.com/en
• visitabudhabi.ae/ae-en
• visitrasalkhaimah.com
• visitsharjah.com

Cultural Awareness

• Photographing government buildings, military institutions and all oil and gas refineries is strictly prohibited
• If you litter you may be fined
• Don’t smoke indoors or in public areas
• Always ask permission before taking pictures of Emiratis.
• Avoid taking photographs of ladies dressed in traditional attire.
• As a mark of respect for local customs, please avoid public displays of affection.
• The UAE has a reasonably relaxed dress code, but it is an Islamic country and modest clothing is recommended, particularly in shopping malls, souks, rural areas and during visits to mosques or places of worship. For ladies, shoulders and knees should be covered. Clothing should not be transparent, tight or revealing. Beachwear is acceptable at beach clubs, in the hotel, at the pool or on the beach. Light summer clothing is suitable for most of the year. Sweaters or jackets may be needed during the winter months, especially in the evenings and on desert and mountain safaris. Hats, sunblock and sunglasses are advised during daylight hours.

Dress Code & Conduct for Sheikh Zayed Grand Mosque

 If your tour includes a visit to the Sheikh Zayed Grand Mosque, please read the dress code information at https://www.szgmc.gov.ae/en/mosque-manner.

• No transparent (see through) clothing
• No shorts or skirts
• No sleeveless shirts
• No clothing with profanity
• No tight clothing, swimwear or beachwear

Alcohol and Entertainment

• Serving of alcohol and performances of live entertainment are not permitted for a period of 24 hours starting at sunset on the eve of all religious holidays. The legal drinking age in the UAE is 21 years of age.

Ramadan

• Ramadan is the holy month during which the Islamic world commemorates the revelation of the Holy Quran and all Muslims are required to fast from dawn to dusk. Eating, drinking and smoking in public areas during daylight hours is strictly prohibited for all, throughout this month. Food is served at some restaurants and cafes, and in the hotels.

Cancellation & Refund Policy

Changes & Cancellations

• Schedules, prices, routings and information published here are correct at this time, but are subject to variation without notice.
• Our operating schedules and the routes of some of our tours and safaris may change during the holy month of Ramadan, and during the summer months, or due to force majeure.
• We reserve the right to cancel any tour or alter any part of the tour at our discretion without prior notification.
• The full price of any Activity shall be due and payable when a booking is made and we may cancel any booking if the full price of the Activity is not paid to us at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking canceled less than twenty four (24) hours prior to commencement of an Activity. Failure to arrive at the designated location for an Activity by the specified departure time shall be considered to be cancellation.
• We shall be entitled to cancel, alter or omit any part of any Activity for which a booking has been made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond our or our suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.

Terms & Conditions

• Snam Tourism LLC, Dubai, United Arab Emirates (“we”, “us” or “our”) provides tours, safaris, transportation and other activities (“Activities”) to participants (“you” or “your”) either itself or through its suppliers.
• Vouchers and Tickets – Any sales vouchers and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide Activities to you. Copies of such terms and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
• Payment and Cancellations – The full price of any Activity shall be due and payable when a booking is made and we may cancel any booking if the full price of the Activity is not paid to us at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking canceled less than twenty-four (24) hours prior to commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be cancellation.
• Forms of Payment – We accept major debit/credit cards. Your credit card will be debited when you click the “PAY NOW” button. If you do not have a debit/credit card, you may choose to pay with one of the alternative payment methods that may be offered to you on the payment page of the online booking process. By using a credit/debit card or other method of payment, you agree that you are authorized to do so, and that the card or account holder name provided during the online booking process is correct. In extenuating circumstances related to fraud prevention, Snam Tourism reserves the right to verify the card used to pay for a booking made online by requiring the card to be presented at check‑in.

– For Credit card Payment, the merchant of record, displayed on your bank statement, will be “Snam Tourism LLC”.

– For Apple Pay, the merchant of record, displayed on your bank statement, will be as “data”.

• Local Currency – is for display purposes only, final payment will be charged in AED, your local bank may apply additional charges for currency conversion.
• Supplier Led Cancellations – We shall be entitled to cancel, alter or omit any part of any Activity for which a booking has been made with or without notice to you and at our sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond our or our suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at our discretion and/or the discretion of the supplier of the Activity concerned.
• Risk Acceptance – You understand and accept the potential risks and hazards that can be involved in certain of the Activities. You take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. You agree to comply with the instructions in English of any personnel providing the Activity (“Leader”). If in the opinion of that Leader, your behavior or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the Activity, you may be asked not to participate in the Activity without the right to any refund of the price.
• Indemnity – In particular, some of the Activities are potentially hazardous. Snam Tourism and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts, in order to minimize the risk to you. Nevertheless, if you are participating in Activities that are potentially hazardous or against the Leader’s recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those Activities.
• Third Party Operators – Where we offer Activities provided by third parties, or issue you with a voucher entitling you to a ticket for an event, we act only as agent for the operator of the Activity concerned or the organizers of that event. The terms and conditions of the operator of the Activity or organizer of the event will apply to you and any refund will be subject to those terms and conditions. We will therefore have no responsibility for the acts or omissions (including negligence) of those operators or organizers or their servants or agents, or for any injury, damage or loss arising in connection with the provision of Activities by such operators or in connection with the event or its organization.
• Travel Insurance – To the maximum extent permitted by law, Snam Tourism accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity.
• Purchase Agreement – Except as expressly permitted, any services/travel products purchased from us are non-transferable and cannot be sold, encashed or given away, nor can these services/travel products be used for commercial or promotional purposes.
• Promotional Offers – All promotional offers cannot be combined with any other offer. Only one promotion can be used at a time. Promotional codes can be used for multiple purchases, where specified.
• Lost and Found – Any personal possessions left behind will be kept for 3 months, after which they will be disposed of responsibly.
• Governing Laws – These Terms and Conditions shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any disputes arising out of this Terms and Conditions may be brought exclusively in the national courts of Dubai.